Find answers to your questions
We've compiled the most frequently asked questions about our digital business management services, implementation process, and support offerings.
We offer comprehensive digital business management services including cloud infrastructure management, AI-powered business analytics, process automation, cybersecurity solutions, and digital transformation consulting. We help businesses modernize their operations and scale efficiently.
We go beyond traditional IT consulting. We offer end-to-end managed services, combining strategic consulting with hands-on implementation and ongoing support. Our AI-powered solutions provide intelligent insights, and we focus on measurable business outcomes, not just technology deployment.
We serve enterprises across multiple sectors including retail, finance, healthcare, manufacturing, logistics, and professional services. Our solutions are customizable to meet industry-specific compliance and operational requirements.
While we specialize in enterprise solutions, we also offer scalable packages for growing businesses. Our minimum engagement typically starts at companies with 50+ employees or those with significant digital infrastructure needs.
Timeline varies by service complexity. Basic cloud infrastructure setup takes 1-2 weeks. Comprehensive digital transformation projects typically run 3-6 months. We provide detailed project timelines during our initial consultation.
We design implementations to minimize disruption. Most migrations and deployments happen during off-peak hours. We use phased rollouts and maintain redundant systems during transitions to ensure business continuity.
Absolutely! Comprehensive training is included in all our packages. We offer hands-on workshops, documentation, video tutorials, and ongoing support. We ensure your team is confident using new systems before go-live.
We specialize in custom solutions tailored to your business needs. Our development team can build bespoke applications, integrations, and workflows. We'll work with you to understand requirements and deliver solutions that fit perfectly.
Yes! We recommend starting with a pilot for large transformations. This allows you to evaluate our services, see results, and build confidence before full-scale deployment. Pilot projects typically run 4-8 weeks.
We offer flexible pricing models including monthly subscriptions for managed services, project-based pricing for implementations, and custom enterprise agreements. Pricing depends on scope, scale, and service level requirements. Contact us for a customized quote.
No. We believe in complete transparency. All costs are outlined upfront in our proposals. If additional work is needed beyond the original scope, we'll discuss and get approval before proceeding.
We accept bank transfers, corporate credit cards, and can set up invoicing for enterprise clients. For large projects, we offer milestone-based payment terms to align with project deliverables.
Managed services typically have 12-month minimum terms with monthly billing. Project work is contracted per project. We offer flexible terms for startups and growing businesses. Enterprise agreements can be customized to your needs.
We stand behind our work with service level agreements (SLAs) that guarantee performance. For managed services, we offer 30-day trial periods for new clients. If we don't meet agreed SLAs, service credits apply.
We offer 24/7 technical support for enterprise clients including phone, email, and chat support. Every client gets a dedicated account manager. We also provide regular health checks, performance monitoring, and proactive issue resolution.
Security is our top priority. We implement bank-grade encryption, multi-factor authentication, regular security audits, and comply with ISO 27001 standards. All data is backed up with disaster recovery plans in place.
We have comprehensive incident response procedures. Our 24/7 operations center monitors systems continuously. If issues arise, we have defined SLAs with response times based on severity. Most issues are resolved within hours.
Yes! All managed services include automated backups and disaster recovery capabilities. We maintain redundant systems across multiple data centers. Recovery time objectives (RTO) and recovery point objectives (RPO) are defined in your SLA.
Absolutely. Our cloud-based solutions scale dynamically with your needs. You can add users, increase capacity, or add new services anytime. We'll work with you to adjust service levels as your business evolves.
If your question wasn't answered here, don't hesitate to reach out. Our team is ready to help you!